Only the English version of the privacy policy is legally binding. Translations have been provided purely for user convenience. In the event of discrepancy between a translation and the English master, the English master prevails.
Your privacy is important and we are committed to the protection of the personal information we collect from you.
This policy explains how we use and protect the personal information that we collect and share. Its goal is transparency and assistance to you so that you have complete confidence in the integrity of your browsing experience.
We collect and use information which you provide to us. When you click to book, you are (as a minimum) asked for your name and email address. Depending on your booking, we may also ask for your home address, telephone number, payment information, date of birth, the names of any guests travelling with you and any preferences (such as meal preferences and any mobility restrictions).
There are also other instances where you'll provide us with information. For example:-
If you make a booking for someone else through this site, you may submit that individual's personal information. However, it's your responsibility to ensure that the person or people you have provided personal data about are aware that you've done so, and have understood and accepted how we use their information (as described in this privacy statement)
We automatically collect some information from your computer or Device when you visit our websites or apps. This happens even if you don't make a booking. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer's operating system, and locale\language settings. We also collect information about clicks and which pages have been shown to you. When you make a booking, our system registers through which means and from which website you have made your booking.
For mobile device users, we also collect data that identifies your mobile device, device-specific settings and characteristics, application performance and other system activity.
We may also receive information about you from other sources. These include business partners, such as affiliate partners, and other independent third parties, and anything we get from them may be combined with information provided by you. When you use some of these, you provide the booking details to our business partner, who then forward your details to us.
Hotels and their appointed third-parties may share information about you with us too. This may happen if you have support questions about your pending booking, or when disputes arise about your booking.
If you make a travel booking with a hotel directly, powered by the booking engine Revato, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address. We will securely store (in a certified PCI-DSS environment) and transmit this information to the supplier of the travel booking to complete the transaction. Please note that the supplier processes your payment, not us. You agree to review and be bound by the supplier's policies and procedures before making a booking through this site.
We may collect information about your location if you have instructed your Device to send such information to the application via the privacy settings on that Device. When you use an App on a Device, we will collect and use information about you, including location information, in generally similar ways and for similar purposes as when you use this site.
You can change the privacy settings of your Device to turn off the functionality to share location information. Please note the turning of location sharing may affect certain features of our App.
We use the information collected about you for the following general purposes:
To use your personal data as described above, we rely on the following legal bases
We may share your information with the following entities:
We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We may retain certain information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity. The periods for which we retain your information depend on the purpose for which we collected it and we use it.
We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. We may retain some information for a period of time after you have concluded your contract with us or requested information erasure, if this is necessary to meet our legal obligations or to exercise, defend or establish legal rights.
Your rights and choices with respect to the collection and use of your information:
Please note that we may send you other communications, including service announcements, and administrative messages relating to your account.
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.
We use appropriate technology and audit procedures to protect and safeguard the personal data you give us. While no website can guarantee security, we have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal information you provide us against unauthorized or unlawful access, interference, modification, use or disclosure, and against accidental loss, damage, alteration or destruction.
Only authorized personnel are permitted to access personal data in the course of their work, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your personal information between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
No one under the age of 18 may use these Services. We do not knowingly collect Personal Information from children under 18, and will delete any that we learn we have collected or received that was not provided by, or with express consent on behalf of, the child's parent or legal guardian.
This Website may include links to third party websites. If you access other websites from the links provided on our Website, the operators of those websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from this Privacy Policy. You are advised to examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.
We are obliged to inform you about International transfers. At all times we take great care to conduct due-diligence of our professional sub-contractors, enact proper information and audit controls, and protect your personal data. After all – it is our reputation that you place your confidence in.
Your information will be stored and processed by our servers which may be located outside of the country/region that you reside in and outside of any multinational union (including the European Economic area). In addition, some of the third-party companies, agents, and contractors that we engage to perform services on our behalf may need to receive and\or transfer your personal information, internationally, in order to provide their services.
Some territories may not have privacy laws as comprehensive as those set out in this privacy policy or as set out under your domicile. Organisations to which we share personal information may reside in countries without the same protections that would apply under your local law, and you may not be able to seek redress in the alternative jurisdiction.
We certify that all payment information is ALWAYS stored in a PCI-DSS compliant technology environment that is externally audited, and NOT released to any other party apart from the accommodation operator that you have a contract with.
By using our services and providing your personal information to us, you consent that your personal information, if provided, will be transferred outside of your national or multinational domicile, in accordance with this privacy policy.
These disclosures describe how we collect, use, process, and disclose personal information of California consumers and the rights you may have under California law. These disclosures are intended to supplement this Privacy Policy with information required by the California Consumer Privacy Act.
California law requires that we describe the personal information we collect about California consumers, including by identifying specific categories of information. As we describe in more detail in the “What Kind of Information We Collect” section of the Privacy Policy, we have collected the following categories of personal information in the past 12 months:
For information about the categories of sources from which we obtain personal information, or for additional details about the specific types of personal information we collect, please refer to the “What Kind of Information We Collect” section of the Privacy Policy. For information about our purpose(s) for collecting, or possibly sharing your personal information, please refer to the “How We Use Your Information” section of the Privacy Policy.
We may share your personal information with third parties as described in the “Share Your Data With a Third Party” section of the Privacy Policy. California law also requires that we provide you with information about certain disclosures of personal information to third parties, where the disclosure involves monetary or other consideration. California treats these disclosures as “sales” of information, even if no money changes hands. Some of the disclosures we make constitute “sales” under California law and involve the disclosure of the following types of personal information:
We also disclose certain personal information for “business purposes,” such as disclosures to service providers who assist us with securing our Services or delivering marketing messages and advertisements. We disclose the following types of personal information for our business purposes:
California law grants certain rights to California consumers. These include the rights to:
If you are an authorised agent wishing to exercise rights on behalf of a California consumer, please contact us using our feedback form along with a copy of the consumer’s written authorisation designating you as their agent.
Please note that we may need to verify your identity before completing your rights request.
We may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the bottom of this page, and any revisions will take effect on the third business day upon this policy being published. We advise you to check this Privacy Policy to review the most current version.
For data review or erasure requests – click here.
If your matter is complex, our Data Protection Officer is committed to addressing any concerns you may have such as our handling, use, disclosure or management of your personal information.
You can contact our Data Protection Officer electronically or by post using the details below.
Electronically - click here
By Post:
(For Residents outside of the European Economic Area)
Data Protection Officer
c\o Hotels Combined Pty Ltd
Level 12, 64 York Street
Sydney NSW Australia 2000
(For Residents of the European Economic Area; our EU representative)
Momondo A/S
Løvstræde
1DK-1152 Copenhagen K | Denmark
We will take reasonable endeavours to investigate your concern, remedy any issues resulting from our failure to comply with our privacy obligations, and we will notify you of the outcome as quickly as possible.
In this policy 'we', 'us' and 'our' refers to any website, or application (including mobile) that is owned or operated by Hotels Combined Pty Ltd (ABN 61 122 130 554), a company incorporated in Australia, acting as either Agent, or Principal, or under Authority on behalf of another party, as the case may be.
This policy was last updated on 25th October 2019
© 2020